Shipping Policy
We will deliver all UK mainland orders to you through our Kooky express delivery, a tracked Royal Mail service that should be with you within 48 hours. You will be able to follow your order using the tracking app provided. Orders placed before noon on a working day will be processed on the day itself and dispatched the following day, otherwise they will be processed the following day. Orders from Fridays (after 1pm) will not be processed until Monday.
To help reduce waste, orders of:
- 1 box will be sent out in its original packaging
- 2 boxes will be taped together using Kooky recyclable paper tape
- 3 boxes and over will be included in a recyclable packaging box.
We will offer free shipping costs for UK mainland orders above £15 (up to the weight of 2kg).
Orders of 2kg or more will be charged differently taking into account the volume and weight of the box. Please email us on info@iamkooky.com for further guidance.
Orders of 2kg or more will be charged differently taking into account the volume and weight of the box. Please email us on info@iamkooky.com for further guidance.
In the event you haven't received your orders within 5 working days, we will do our best to track your orders and investigate with Royal Mail.
Unfortunately, due to Brexit and the recent changes in regulations for international orders, we cannot deliver outside the UK for the time being. We hope to be able to deliver to some European countries soon.